Telecom dispute management
All large-scale telecom billing invariably contains errors made unintentionally by telecom providers – and while customers often think this may be affecting them, they don’t know exactly how to address these concerns. Over-charging and duplicate billing are just two of the concerns that Veropath’s dispute management function can unearth, track and resolve. Our solution helps identify and recover incorrect charges and resolve other billing issues. And it enables you to track the status of a dispute from identification through to resolution, with regular monitoring and reporting of the progress and ultimate outcome. It also identifies the suppliers with whom there are repeated and continual disputes. Personalised dashboards are created to highlight the specific amounts under question and you can view your disputes according to vendor, location or service.
Our solution frees you from relying solely on the often scant billing data provided by your suppliers and enables disputes to be resolved quickly and with minimum effort on your part. Veropath’s telecom dispute management helps to put your business in control by providing a reliable information source for the management of all billing-related disputes.
Find out more about Veropath’s Telecom Expense Management services, and get on the road to increased visibility and reduced costs.
Veropath gives you visibility. Only then can you take control.